Providing accessible mental health information for a city
I was responsible for creating and delivering Mindwell – an award-winning online mental health guide for Leeds. I put together a team and led on strategy for user-centred design, combining knowledge, resources and materials from across city: the NHS, Leeds City Council and voluntary organisations.
- Winner of Patient Engagement Award sponsored by Yorkshire & Humber Academic Health Science Network 2017 for patient engagement.
- Digital Leaders 100 list 2017 – one of the UK’s top digital accolades.
- Plain English Award for the clarity and accessibility of the site and its resources.
- 4,000+ thousand visits in the first three weeks.
- Over a third were people coming back to the site.
- I developed the content strategy based on ongoing user research to ensure a human-centred approach
- I pitched the project concept to a group of NHS senior stakeholders to get buy-in from the CCG
- I put together and managed an Agile delivery team using a collaborative, dynamic planning process – prioritising the work against capacity and capability of multi-disciplinary teams.
- I mentored the client team in participatory design as part a Digital Development Lab for NHS England.
Based on user testing and research we found that locating relevant information was a big problem for most users. So we developed a self-help facility to guide potentially confused users through a serious of questions to help them in finding the most relevant information from the hundreds of resources available in the CMS. The search also signposts to over 100 local services.