Helping community groups make the most of existing resources

I was responsible for developing the design and delivery strategy for Comoodle, a new model of delivering services for Kirklees Council, with the emphasis on sharing what's already available within the community.

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Key achievements

  • By borrowing things — rather than buying or renting — community groups in Kirklees have saved more than £40,000, while also making new connections with other groups
  • To Kirklees Council, these shares are more than transactions. They’re part of building community strength at a time when severe cutbacks in government funding to localities is forcing the council to slash local services
  • Over 2,600 sharable resources are now managed on the platform and available to communities in Kirklees
  • Over half of these resources are owned by local community groups, rather than the council
  • 17% of resources shared on the platform enabled activities to go ahead which otherwise wouldn't have happened
  • Over a quarter of the activities benefit 250 local people or more
  • The project approach inspired the council to adopt human-centred design and Agile working practices in other departments

My involvement

  • I developed the design and delivery strategy and pitched this to Kirklees Council through a competitive tender process
  • I made sure the approach was based on ongoing user research to ensure an Agile, human-centred approach
  • I attended project board meetings to get buy-in from senior stakeholders and report on progress
  • I pulled together and managed an Agile delivery team using a collaborative, dynamic planning process – prioritising the work against capacity and capability of multi-disciplinary teams
  • I facilitated several rounds of usability testing and optimisation sprints and ran discovery and design workshops
  • I delivered training to the council in service design and Agile working

 The Batley Bulldogs rugby club is one of many groups helping to make the sharing site Comoodle a success

The Batley Bulldogs rugby club is one of many groups helping to make the sharing site Comoodle a success


It really complements the direction of the council at the moment. We don’t have lots of resources to help people now, so people need to learn to look after themselves and do more for themselves. And this is a great way to enable that.
— Julie Stewart-Turner, a local councillor and community activist

 Persona research, tone of voice, service design and ideation workshops.

Persona research, tone of voice, service design and ideation workshops.


The research methodology involved developing 11 user personas based on research rather than assumptions.